Ordering & Shipping Information

How do I order?
What credit cards do you accept?
What if I don't want to use my credit card online?
Can I pay with a Cheque or Money Order?
What is your minimum order?
Do you charge handling fees?
What other charges do I have to pay?
Returns
Important Shipping Notes
Shipping Cost
UPS orders
Canada Post orders

How do I order?
Canadian & American customers:The following steps illustrate the basic process from browsing with your shopping cart, to using our secure online ordering system, to tracking your shipment:
1. Search through our product pages and enter the number of each item you wish to purchase in the Quantity box beside the product.
2. Then click Add to Cart and you will be taken to the Shopping Cart page. This page will show a summary of items you have selected, the quantity you specified for each item, the regular price for each item, & sale price (if applicable) on an item.
3. Choose Continue Shopping to add other products, or click Checkout to process your order using our secure online ordering system.
4. When you click Checkout, you will be taken to the Shipping Information page, where you fill in your name and address, and select the shipping method of your choice.
5. Once you fill in all your shipping information, click Next to view your order summary and total, including shipping, and any applicable taxes (within Canada). Here, on the Payment Information page, you will enter your payment information, as well as the security code shown on screen.
6. Click Next to proceed to the Verification Page, where you can verify your order, shipping, and payment details.
7. Click Submit once you've verified the details of your order, and you will be taken to a Receipt Page, which confirms your order has been successfully processed, shows your order, and provides you with an order number that allows you to track your order's progress through our system. Print the receipt page for your records. If you have provided your email address, this receipt will be automatically emailed to you.
8. To track your order, see point 4. below, under Important Shipping Notes.

All other customers: Please email us a list of the products you would like to order and we will contact you with an accurate shipping charge and estimated delivery time for your approval.

What credit cards do you accept? We currently accept most credit cards securely through PayPal. Select the PayPal option in the shopping cart and we will email you a PayPal invoice to pay using your credit card - you do not need a PayPal account.

What if I don't want to use my credit card online? We also accept email transfers.

Can I pay with a Cheque or Money Order? Yes, we accept certified cheques or money orders drawn on major banks. However, we strongly discourage using a cheque or money order to pay for your online purchase because of the delays in receiving your order. We will not ship your order until we have confirmation of funds released into our account. Please note the usual waiting time between sending us your cheque or money order payment by mail and you receiving your order is approximately 4 weeks, but can be longer. Mail your order along with your payment to: Clearwater Soap Works Box 4460 Clearwater Valley Road, Clearwater, BC V0E 1N1 Canada

What is your minimum order? We do not have a minimum order for orders shipped within Canada. Our minimum order for USA orders is $40.00 CAD. Orders less than $75.00 will incur a minimum $14.00 shipping charge. Scroll down to see our shipping cost details.

Do you charge handling fees? We do not currently charge a handling fee.

What other charges do I have to pay? All Canadian customers will be charged GST (5%) or HST (12,13, or 15%) on the product total. BC orders are also charged PST. Other customers will not be charged tax by Clearwater Soap Works, and we are not responsible for any applicable customs duties or taxes charged outside Canada (see point 6. below, under Important Shipping Notes).

Returns Due to the nature of our products, we cannot accept returns. However, if you are unhappy with your purchase for any reason, please contact us with the details and we will do our best to satisfy you.

Important Shipping Notes:

1. We use Canada Post and UPS to ship all our products.

2. We ship our natural handmade transparent soap products worldwide. We ship essential oils within Canada and the US (excluding Hawaii & Alaska).

3. Shipping charges are added to the order during the checkout process. Check the chart below for shipping charges to your location. In Canada, use Canada Post for fast delivery and low cost shipping!

Shipping Costs	CANADA		USA
	Canada Post - Expedited Parcel		Canada Post	UPS Ground
Product Subtotal	All Provinces (Except Nunavut)		All Areas	All Serviced Areas
$0 to $75	$14.00		$25.00	$35.00
$75.01 to $100	$7.00		$20.00	$30.00
$100.01 and up	FREE		$15.00	$25.00

4. Track your order status using the tracking tool at the top of our website using your order number from your order confirmation Receipt Page. Note: This tracks your order through our system until it is shipped, and once shipped, it will show you your order's waybill number to enable you to track it through the shipper's system.

5. Essential oils shipped outside of Canada must be shipped using UPS Ground. If you pick another method, you will be asked to pick UPS Ground delivery service instead.

6. Import taxes, duties and other such extra charges are the responsibility of the customer, and cannot be anticipated by Clearwater Soap Works. This applies to all orders to the US that are over $800.00 USD. Split your shipment into multiple orders to avoid UPS brokerage fees, taxes and duties. We offer significantly subsidized shipping to the US (see our low shipping charges above).

7. All orders are FCA at our log cabin facility. This means that you must report any damage to your package immediately to the delivery company and pursue any further actions with them. After you report the damage to the carrier, notify us as well so that we can ship replacements for the damaged items to you and assist you with your claim with the carrier.

8. If Canada Post does not deliver to your home address directly, choose UPS if you would like to receive your order at your door. Please Note: UPS Standard service is not available in Nunavut, Yukon Territory or NWT.

9. If shipping within Canada we recommend using Canada Post - Expedited parcel for a fast and economical delivery of your order. UPS Ground service in Canada is usually slower than Canada Post and much more costly!

UPS Orders: 1. UPS orders are usually shipped within the next 3 business days following your order. 2. Once your order is shipped, you will receive an email from UPS with your tracking information. You can then click the Track button that will take you to the UPS website and track your shipment with ease!